Return Policy

ITEMS PURCHASED ON SALE OR DISCOUNT CODES ARE
NOT ELIGIBLE FOR RETURN, EXCHANGE, OR REFUND.

Return/Exchange Duration and Eligibility

• Our return/exchange window is 14 days. To be eligible for the
14-day return and exchange criteria, YOU MUST send the
package back to us within this timeframe, this time begins
from the MOMENT your order has been DELIVERED to
you. For instance, if you contact us on day 14 but send out the
return package on day 18, YOU WILL NOT BE ELIGIBLE
FOR THE RETURN/EXCHANGE. If a chargeback is issued for
such cases, we will present our shipping and return policy to
your bank, highlighting that you were informed of this policy.

 

Return & Exchange Conditions

• For returns and exchanges, items must be shipped back in the
original packaging with the tags intact and without any harm or
damage to the clothing.
• Your return or exchange will only be processed once our team
receives and inspects these items.

How to Initiate a Return or Exchange

• Start your return or exchange process by contacting us via our
contact page or directly at info@jantakumari.com. Our
dedicated team will guide you through the necessary steps.

 

Return Shipping Details

• We provide return shipping labels only for the USA. For
customers in other countries, the responsibility for covering
return shipping costs lies with the customer.

Refund Policy

Upon successful receipt and inspection of a returned item, your
refund will be processed. The amount will be credited back to the
original payment method. Please note that it might take a few
business days for the refund to reflect in your account due to
varying processing times of payment providers.

Exchange Policy

If you're looking to exchange an item, please get in touch within the
14-day window. After we receive and review the product you wish to
exchange, we'll send out the replacement item.